Duties:
 
Respond promptly and professionally to reservation inquiries
Process bookings for accommodation, transfers, conferencing, functions and activities across multiple properties
Manage cancellations, modifications and refunds in line with company policies and guest expectations
Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings
Prepare letters of confirmation and assist with preregistration activities when required
Monitor room availability and track future occupancy to support revenue and forecasting efforts
Apply correct room rates and package benefits based on selling tactics and availability
Communicate reservation details clearly to front office and operational teams
Ensure compliance with credit policies and deposit requirements
Promote goodwill by being courteous, friendly and helpful to guests, colleagues and partners
Maintain a clean and organized work area, ensuring all correspondence and files are up to date
Undertake any reasonable requests made by management in support of broader operational goals
 
Requirements:
 
Matric
Relevant tertiary qualification is advantageous.
At least 5 years’ experience in a tourism / travel call centre or reservations department for multiple properties
Excellent command of English (verbal and written)
Strong interpersonal and time management skills
Valid RSA ID
Dynamic, self-starter, problem solver, team player
Presentable and professional appearance
Proficient in Microsoft Office, especially Excel (intermediate to advanced).
Familiarity with hospitality systems – eRES / Nebula, Opera Cloud & Apex
CRM platforms