South Africa: Account Manager (Remote) posted by Datafin
Job Description
Remote
- Day to day management of the relationship with clients within your portfolio. Build and maintain a strong and long-lasting relationship with key contacts.
- Conduct at least quarterly account management meetings with key client stakeholders.
- Negotiate contract changes based on developments within existing clients in conjunction with the operations team.
- Produce reports and key metrics for the purpose of presenting information and statistics in client facing meetings.
- Identify and target areas for new sales leads and offerings within the Companys portfolio.
- Work alongside their Technical Sales staff to source the best solution for their clients needs.
- Ensure that the department documentation and knowledge base is as comprehensive as possible.
- Participate in sales process for new business, where the Sales Team require additional support.
- Manage the account management onboarding and offboarding processes.
- Assist with challenging client requests and escalation of issues as required.
- General administrative duties.
- Experience of working in a professional business and office environment.
- Experience of working within the Managed Service Provider/Technology sector.
- Experience of dealing with business requirements and clients over the phone.
- Strong communication skills and a proven ability to deal with professionals at different levels.
- Attention to detail and ability to work on own initiative and independently.
- Excellent organisational and time management skills.
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