Duties:
 
Assist in overseeing day-to-day front-of-house operations, including customer service and hosting.
Support the FOH Manager in supervising, training, and scheduling FOH staff.
Lead by example to ensure guests receive attentive, friendly, and efficient service.
Monitor the cleanliness and organization of FOH areas before and during service.
Respond to guest inquiries and resolve minor issues promptly and professionally.
Help manage reservations and walk-ins, ensuring smooth guest flow.
Monitor FOH supply levels and communicate inventory needs.
Ensure compliance with hygiene, health, and safety standards.
Step into a shift lead role when required.
 
Requirements:
 
Grade 12
A formal qualification will be an advantage
Previous experience in a front-of-house role within the hospitality industry.
A genuine passion for hospitality and delivering excellent customer service.
Strong communication and interpersonal skills.
Positive attitude and willingness to learn and grow in a leadership role.
Ability to work in a fast-paced environment and stay calm under pressure.
Familiarity with POS systems and daily operational procedures is an advantage.
Professional presentation and conduct.
Availability to work evenings, weekends, and holidays as needed.