Job Specification

Reporting into the Regional Operations Manager, the incumbent would be responsible for managing a fuel station, convenience store and quick service restaurant(s). This includes overseeing sales, staff, inventory and operational & administrative systems and controls.

Minimum Requirements

• National Diploma in Business Administration, Commerce, Accounting, or related field.
• 4 years’ experience in fuel and retail with a proven track record in a managerial capacity.
• Ability to effectively communicate and/or negotiate with a high level of proficiency.
• Strong business acumen
• Excellent MS Office skills and knowledge of retail operating systems

Key performance indicators

The GOLD business imperatives displayed below will be used as key indicators in sourcing competent candidates for this critical role.

Growth

• The ability to execute in a diverse environment by building a deep understanding of the company’s products and consumers to develop narratives that translate those concepts to broaden consumer audiences and customer experiences.
• Delivering messaging, communications, and programs that inform, influence, and inspire customers, for example promotional displays.

• Optimization

  • Achieve financial objectives by preparing an annual budget, scheduling expenditures, maintaining branch controls, and analysing variances to maximise profitability and meet sales targets.
  • Maintain proper stock management, i.e., stock controls and reconciliations.
  • Promote high levels of customer satisfaction by addressing customer complaints.
  • Compliance with internal company policies, procedures, processes, and external regulations.

  Leveraging Culture & Diversity

  • Ability to lead a high impact team and collaborate with different stakeholders.
  • Building trust relations and inspire relations amongst the internal and external stakeholders.

  Digital Transformation

  • Driving the automation/optimization of digital processes and inventory control platforms
  • Develop consumer-facing content across a variety of segments to publicize the company’s products & brands.

  Key leadership attributes

  The incumbent would need to have the ability to progress and add continuous incremental value having impact!

  • Dealing with complexity
  • Sound pragmatic judgement
  • Self – awareness
  • Achievement orientation