Duties:
 
Repair or replace broken or malfunctioning components of machinery or equipment.
Disassemble machinery or equipment to remove parts and make repairs.
Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.
Reassemble equipment after completion of inspections, testing, or repairs.
Clean, lubricate, or adjust parts, equipment or machinery.
Examine parts for defects, such as breakage or excessive wear.
Test newly repaired machinery or equipment to verify the adequacy of repairs.
Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
Record parts or materials used and order or requisition new parts or materials as necessary.
Ensure excellence in customer service delivery through meticulously following procedures/processes.
Ensure the correct documentation is in place and accurately completed before repairs are done.
Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect
 
Requirements:
 
Grade 12
Relevant technical qualification – electrical / mechanical / refrigeration.
At least 3 years technical (workshop and repairs) experience which include repairs, assembly of equipment, quotations on parts, etc.
Able to perform repairs and installations of equipment
Technical repairs skills including refrigeration repairs
Excellent communication skills on all levels (speak, read and write)
Ability to manage customer’s expectations
Problem solving skills
Team player
PC literate (SAP, Excel, Word, e-mail)
Energetic/shows initiative and have ability to work under pressure
Ability to consistently deliver quality service even when under pressure
Knowledge of customer services
Repair, testing and quoting on products received
Maintaining of all tools and equipment
Product application knowledge of catering equipment an advantage
OHS Act knowledge