Technical Consultant ITSM & CSM Solutions
Location: South Africa (On-site)
Type: Permanent | Full-time | Digital Transformation

Design smart. Build lean. Deliver impact.
Join a high-performing digital solutions team driving real change across South Africa and global markets. This is a hands-on opportunity for a solution-minded technical consultant passionate about low/no-code innovation, customer success, and scalable service delivery.

What Youll Do

• Co-facilitate design thinking workshops with clients and stakeholders

• Translate business needs into re-usable, scalable solution prototypes

• Implement low/no-code configurations for ITSM & CSM platforms

• Provide Tier 2/3 technical support and solution guidance

• Configure dashboards, integrations, workflows, and reports

• Apply ITSM/CSM best practices to enhance customer operations

• Collaborate on responsive web solutions and UI/UX initiatives

• Share knowledge across teams and support platform optimisation

What You Bring

• 2+ years experience in ITSM or CSM environments

• Qualification in IT, Computer Science, or related field

• Familiarity with Ivanti or similar platforms (advantageous)

• Knowledge of ITIL, KCS, and integration principles

• Strong collaboration, communication, and analytical skills

• Exposure to SQL, IIS, MySQL, HTML, Python, or Web Services a plus

• Bonus: multilingual and digitally curious

What Youll Gain

• Global exposure to digital service delivery projects

• Career growth in a solutions-driven, innovative team

• Ongoing upskilling in low/no-code platforms and modern tech

• A team culture that values curiosity, quality, and impact