ENVIRONMENT

As one of South Africas fastest-growing FinTech brands, our client is dedicated to leveraging cutting-edge technologies to create seamless experiences and deliver meaningful results for their customers and stakeholders. They are currently seeking a Business Process and Automation Specialist to take ownership of identifying, designing, and implementing strategies that optimize business processes and drive measurable improvements. This role calls for a proactive, solutions-oriented professional who can operate independently, leading initiatives that enhance operational efficiency, automation, and scalability across the organization.

DUTIES:

Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they

align with long-term business objectives.

Identify risks, dependencies, and opportunities for accelerating transformation efforts.

Analyse and identify inefficiencies in operational processes.

Design, recommend, and implement scalable solutions that align with long-term business goals.

Drive continuous improvements in lead handling, process efficiency and automation, and enhanced

query resolution and customer experience within contact centre.

Work with the solutions analyst with vendor evaluations and selections, ensuring that technology

aligns with digital strategy.

Collaborate with Data and business units to integrate automation tools effectively.

Ensuring future-proof, scalable technology adoption by operational teams

Develop and implement key performance tracking mechanisms for all workflow improvements.

Continuously refine processes based on data-driven insights.

Lead the identification and implementation of automation opportunities across operational

departments.

Collaborate with AI specialists to implement intelligent automation solutions.

Monitor data flows, and identify inefficiencies, and optimisation opportunities.

Drive Process Reengineering and Cross-Functional Collaboration

Continuously engage with stakeholders to identify pain points and implement solutions.

Take the lead in workflow redesign to enhance operational efficiency.

Ensure alignment between automation efforts and company-wide objectives.

REQUIREMENTS: