Key Responsibilities

Sales & Business Administration

• Identify and open new customer accounts with long-term potential.
• Monitor and evaluate monthly sales performance per customer using sales reporting tools.
• Provide regular feedback to the Regional Manager on customer activities, opportunities, and challenges.
• Collaborate with customers to align their marketing efforts with the company’s strategic direction.
• Support warehouse and logistics teams with route planning to improve efficiency.
• Organize and host trade events to promote products and strengthen client relationships.
• Drive and monitor promotional campaigns to grow market share and customer engagement.
• Assist with credit applications and support debtor teams with collections and customer account queries.
• Monitor outstanding payments and help mitigate credit risk.
• Ensure proper use and care of company assets such as vehicles and equipment.
• Attend and contribute to monthly strategy and review meetings.

Stock Control

• Work closely with warehouse teams to ensure product availability.
• Support the management of consignment stock when necessary.
• Track customer purchasing trends to improve forecasting accuracy.
• Monitor and facilitate the rotation of stock to avoid aging inventory.
• Assist customers in optimizing their own stock levels and mix.

Compliance

• Adhere to company procedures, industry regulations, and internal controls.
• Identify potential risks and escalate them to management as needed.
• Promote responsible and cost-effective use of company resources to prevent waste.

Customer Service

• Maintain strong, professional relationships with customers and internal teams.
• Resolve customer issues quickly and effectively, maintaining high levels of service.
• Communicate regularly with internal stakeholders to ensure all customer queries are addressed.
• Provide product and pricing training sessions to customers, ensuring they remain informed of any changes.
• Keep the customer database current by adding or updating information as needed.
• Assist in providing marketing materials such as POS displays and promotional stands.

Cost Control

• Monitor and manage operational costs and use of company resources.
• Ensure correct pricing structures are applied and regularly updated.
• Track gross profit margins and implement corrective actions where necessary.
• Report any financial deviations or overspending to the Regional Manager promptly.

Candidate Profile

Qualifications

Minimum: Diploma or Certificate (NQF Level 5 or equivalent)
Preferred: Additional qualifications in Sales, Marketing, or Business Management

Experience

Minimum: Up to 3 years in a similar role within a manufacturing, sales, or customer-facing environment
Preferred: Background in FMCG, automotive, or related industries

Technical Competencies

• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with ERP systems (e.g., SAP) is advantageous
• Understanding of stock management, sales processes, and credit control

Behavioral Competencies

• Strong verbal and written communication skills
• Ability to build and maintain strong customer relationships
• High attention to detail and accuracy
• Results-oriented with a proactive mindset
• Capable of managing multiple tasks and priorities effectively
• Professional, reliable, and self-motivated