Requirements

• A minimum of high school diploma or equivalent (required)
• A minimum of relevant qualifications in operations management or facilities management (preferred)
• Certification in health & safety practices
• Minimum 2 years of experience in a similar role within the security, cleaning, or facilities management industry
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)
• Intermediate competence in MS Office
• Knowledge of security and cleaning industry standards and practices

Responsibilities

• Efficiently handle and resolve client complaints within a 2-hour turnaround time
• Log complaints and address client concerns promptly, escalating to the Area Manager, Key Accounts Manager (KAM), or Regional Director (RD) when necessary
• Manage health and safety incidents with full documentation and investigation completed within 7 days
• Log incidents, notify Area Manager, KAM, and H&S Manager, and track the investigation process
• Coordinate the completion of health and safety forms and obtain confirmation from the H&S Manager
• Ensure compliance with safety regulations through established procedures, regular inspections, and prompt issue resolution
• Process requests for additional chemicals and consumables (outside of the client contract) within 24 hours
• Log requests, obtain client-approved purchase orders (PO), generate sales orders, and send to Area Managers and Stores
• Oversee repairs and removal of broken machinery with a 48-hour turnaround time
• Request make, model, and serial number, log issues, obtain three supplier quotes, secure approvals, and coordinate repairs after PO confirmation
• Engage subcontractors for specialized services outside company capability within a 72-hour turnaround time
• Obtain three quotes, secure approvals, coordinate POs, and oversee subcontractor work
• Generate sales orders and send supplier POs to subcontractors to initiate work
• Ensure subcontractor services meet quality standards and cost efficiency
• Process monthly site chemical and consumable goods requisitions based on the BOQ