Key responsibilities & duties:

• Ensuring that budgeted sales targets are met for internal and external sales.
• Opening and following up on new accounts and loyalty accounts.
• Making sure all customer details are updated op the system, should anything change.
• Assist debtors lady with any account queries.
• Processing of invoices.
• Setting specials and monitoring of slow-moving stock on a daily basis.
• Assist sales people with delivery issues.
• Follow up on deliveries to customers.
• Answering of incoming calls and converting enquiries into sales.
• Following up on leads.
• Ensure that walk-in account and cash customers are served promptly by all sales staff.
• Handling of customer complaints.
• Updating and correcting the cost/selling prices on computer.
• Updating Discount Matrix on a regular basis.
• Regularly update price comparison with competitors and forward to management.
• Regularly evaluate the account customers buying experience and propose adjustments when necessary.
• Maintaining and updating of customer data base for marketing purposes.
• Make sure ALL customers are visited on a monthly basis by external sales.
• Make sure ALL customers are contacted on a monthly basis by internal sales.
• Ensure all manual invoices are processed on Syspro daily.
• Ensure all credit notes are signed off and authorized daily.
• Ensure all EFT payments have been authorized before stock is released.
• Ensure money is received for all COD deliveries and update register.
• Ensure all credit notes are processed on Syspro before cash refunds are given.

Minimum requirements:

• Retail Sales experience required as well as experience in the Steel & Tube Industry
• Minimum of 3-4 years experience required preferably in a Sales position
• Syspro experience will be an advantage
• Must be able to work under pressure
• Must manage a team of Internal and External salespeople
• Strong management and trading skills required
• Must have a valid drivers license
• Must be sales & growth driven and lead teams to achieve exceptional results