Hire Resolve’s client is seeking a dynamic and experienced individual to join their team as a Franchise Food Outlet Supervisor in the food retail industry in Gauteng. The ideal candidate will be responsible for overseeing the daily operations of their franchise food outlet to ensure customer satisfaction, operational efficiency, and profitability.

Responsibilities:

• Supervise and coordinate the activities of food service staff to ensure timely and efficient service delivery.
• Monitor inventory levels and order supplies as needed to maintain adequate stock levels.
• Maintain cleanliness and organization of the outlet according to company standards and health regulations.
• Train and mentor staff members on customer service, food preparation, and safety protocols.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Monitor sales and revenue performance to identify opportunities for improvement and growth.
• Implement and enforce company policies and procedures to ensure compliance with franchise requirements and industry regulations.
• Prepare and submit reports on outlet performance, sales trends, and customer feedback to management.
• Collaborate with the franchise owner and other supervisors to develop strategies for increasing sales and enhancing customer experience.
• Ensure adherence to health and safety standards in the food outlet at all times.

Requirements:

• Bachelor’s degree in Hospitality, Finance, Business Administration, or a related field
• Supervisor with at least 5 years experience in a similar role in the food retail industry, preferably within a franchise setting
• Should have worked either under a senior manager with the hunger to become a senior manager
• Maintain franchise rules and standards
• Franchise evaluations
• Stock management
• Solid knowledge of food preparation, food safety, and customer service best practices
• Strong leadership and communication skills with the ability to motivate and train staff effectively
• Excellent organizational and time management abilities to handle multiple tasks and responsibilities
• A hands-on approach to problem-solving and decision-making in a fast-paced environment
• Ability to work flexible hours, including weekends and holidays, as required
• Must have a valid driver’s license and own transport for travel to various franchise outlets
• Relevant certification in food safety and hygiene will be advantageous

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  *****@*****.co.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.