Western Cape: Retail Floor Manager posted by Green Marble Recruitment Consultants
Job Description
- Completed Matric.
- 1 Year experience within a sports apparel retail store.
- Good sales acumen.
- Passion for all things sports.
- Maintain an active lifestyle(gyming,running,hiking,outdoor sports).
Personal Attributes:
- Customer Engagement: Genuine enthusiasm for interacting with and assisting customers.
- Sales Acumen: Passion for achieving sales targets and exceeding customer expectations.
- Product Knowledge: Quick learner with a desire to understand and showcase product features.
- Communication Skills: Clear and friendly communication, both verbal and non-verbal.
- Team Collaboration: Positive and supportive team player, ready to contribute to a successful sales environment.
- Proactive Approach: Self-motivated and eager to take initiative in assisting customers and driving sales.
- Customer Service Focus: Commitment to providing exceptional customer service and building positive relationships.
- Positive Attitude: Energetic and optimistic, creating a welcoming and enjoyable shopping experience.
- Adaptability: Ability to thrive in a fast-paced retail environment and handle various customer needs.
- Reliability: Punctual, dependable, and dedicated to fulfilling responsibilities.
Duties/Responsibilities:
- Customer Assistance: Provide friendly, approachable service to customers, helping them find the right sports apparel and gear based on their needs and preferences.
- Product Knowledge: Learn and understand the full range of products in the store, from footwear to activewear, ensuring you can confidently answer customer questions and make informed recommendations.
- Sales Support: Assist in reaching store sales targets by upselling and cross-selling products, encouraging customers to purchase additional items.
- Stock Management: Help with stock replenishment, ensuring that shelves are well-stocked and products are properly displayed. Assist in the organization and arrangement of products to maximize sales potential.
- Store Presentation: Maintain a clean, organised, and visually appealing store layout, ensuring products are displayed in an engaging and accessible manner.
- Team Collaboration: Work with the sales team to deliver excellent service, share product knowledge, and contribute to a positive team atmosphere.
- Sales Transactions: Handle customer transactions accurately and efficiently, processing payments, returns, and exchanges in line with company policies.
- Promotions & Events: Support in-store promotions, sales campaigns, and events, helping to drive traffic and sales during special offers or product launches.
- Customer Relationship Building: Develop rapport with customers, encouraging return visits and building brand loyalty by offering a personalized and attentive shopping experience.
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