The Service Sales Technician is responsible for customer support, overseeing installations and repairs, and growing sales within the Services Business Unit.

Responsibilities:

• Complete required service reports and communicate with relevant persons.
• Communicate/coordinate field service activities with customer and/or local associated sales personnel.
• Installation, service and repair of refrigeration air conditioning, and all associated tasks thereof.
• Provide telephonic technical support to customers.
• Promote Service Contracts through customer interactions and communication.
• Understand customer requirements and provide most cost effective solution.
• Follow-up on Sales leads.
• Grow the customer base for Services.
• Identify sales opportunities within customers plants.
• Grow sales and revenue for Services Department (SLA’s, once-off services, parts and accessories.
• Process in-house evaluations and repairs of units returned by customers.
• Other duties as may be requested from time to time.

Qualification and Experience:

• Matric.
• Refrigeration qualification.
• Minimum 3 years’ experience in relevant field.
• Working knowledge of refrigeration products is required.
• Experience using electrical meters and troubleshooting.
• Previous field service experience preferred.
• Possess a valid driver’s license and unrestricted ability to travel by air or ground to customer locations.