Duties:
 
Greet all spa guests with warmth and professionalism
Provide guided tours of the spa and facilities
Assist guests with check-in/check-out procedures and locker allocations
Ensure refreshment areas are stocked and lounge areas are neat and welcoming
Support therapists by preparing treatment rooms between appointments
Handle guest queries and requests efficiently and politely
Assist with bookings, schedules, and general spa admin when required
 
Requirements:
 
Previous experience in hospitality, wellness, or customer service roles
Friendly, approachable, and guest-focused attitude
Well-groomed and professional appearance
Ability to multitask and remain calm in a busy environment
Spa or wellness background (advantageous but not essential)
Willingness to work flexible hours, weekends, and public holidays