Cape Town City Centre: Hotel Manager

Operations Develop and build guest relationships, promptly respond to guest needs Maintain efficient Check in procedures To ensure effective liaison between Reservations and Front office Staff, as well as other departments Ensure that accounts are balanced daily Ensure effective and accurate check out facilities Ensure company policy is maintained withing the housekeeping department. Maintain exclusivity procedures of the hotel Carry out systematic checks of all Front of House and guests Reporting faults to maintenance and follow up Repairs to be actioned without delay 100% facilities Ensure maximum security in all areas under your control Conduct monthly asset counts Understand your kitchen and restaurant Man Plans Manage daily cash-ups to avoid risk Ensure your service is of a high quality No variations from the agreed standards of food presentation from the Food Consultant Ensure cleanliness of restaurants/bars/public areas Monitor daily variance reports and action shortages Monitor void reports and manage Understand the ownership roles and levels of responsibility in your team The custodians list should be regularly updated and evaluated Update your Aesthetics and Facilities files monthly Ensure Asset list is updated and signed off monthly and updated in your Facilities file Regularly check procedures for luggage storage and key control Procedures, Standard office procedures and luggage procedures. Maintain Uniform standards in all departments Implementation of Company Standard Operating procedures, and ensure it is maintained. To carry out, or ensure that regular on the job training is conducted to maintain standards Monthly and weekly rosters and follow up on-time attendance Progressive discipline where applicable Considers impact on business Demonstrates a sincerely positive attitude toward getting things done Understands and addresses group objectives Develops solutions that improve organisational performance Financial Initiatives to increase revenue Debtors control no open accounts Travel Platform Management manage commission structure Sign all front desk and housekeeping purchase orders Achieve targeted Food and Beverage Costs Sign off income statement monthly Human Resources Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions. Maintain staff files Work in conjunction with HR to ensure the most effective appointments. Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective. Participate in the progressive discipline in conjunction with HR office General Guest and review driven Understand and capitalise on the key guest demographic Deadline Driven Innovative Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower You will be expected to always be available telephonically and always have access to read and respond to your emails. QUALIFICATION: Matric certificate Hospitality related qualification EXPERIENCE: OPERATION experience essential! 2 to 4 years relevant experience Previous experience in a similar role in a 4/5-star environment Familiar with all duties of the Front Office / Reservations department Strong financial acumen Strong Food and Beverage experience Strong MS Office skills If you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you. Please send your CV to Nichael Clack: