Our client is searching for a Technical Business Analyst to join their team in Sandton – Hybrid Main Purpose of Role The Technical Business Analyst (TBA) acts as the link between business stakeholders and technical teams. The role is responsible for gathering and analysing business requirements, translating them into technical specifications, and ensuring solutions are aligned with both business objectives and technical feasibility. The TBA also supports testing, implementation, and continuous improvement of systems and processes. Required Minimum Education / Training Relevant tertiary qualification. Certification in Business Analysis (CBAP, CCBA) or Agile (Scrum Master, Product Owner) is an advantage. At least 5 to 10 years’ experience in product development, and implementation. Extensive experience and involvement with the Systems Development Life Cycle (SDLC) as far as execution and governance practices are concerned. Required Minimum Work Experience 5 to 10 years exposure in financial services and or Fintech industry essential. Knowledge of the South African payments industry and processes is an advantage. Must be experienced and have deep insight into the financial administration needs, practices and challenges facing business clients as a basis from which to innovate. Must have designed and implemented financial administration solutions from cash book to GL posting. Extensive experience and involvement with the Systems Development Life Cycle (SDLC) as far as execution and governance practices are concerned. Technical and Behavioural Competencies Required Technical Requirement gathering, documentation, and prioritisation. Process modelling and workflow analysis. Strong understanding of both functional and non-functional requirements. Good understanding and familiarity with system architecture, APIs, databases, and integrations. Working knowledge of SQL for data analysis and validation. Understanding of SDLC, Agile, and DevOps practices. Proficiency in tools such as JIRA, Confluence, Trello, Visio, or Lucidchart. Experience in requirements management and test case management tools. Knowledge of BI tools and reporting (advantageous). Behavioural Innovative and entrepreneurial Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to manage multiple stakeholders with competing priorities. Collaborative mindset with the ability to work across business and technical teams. Group facilitation skills. Ability to be pro-active with a sense of urgency. Key Performance Areas Requirements analysis and documentation Translate business needs: Elicit detailed business requirements from all stakeholders and translating it into complete, accurate, and relevant requirements supporting the business objectives. Document requirements: Convert business requirements into technical artifacts such as user stories, functional specifications, and process flows. This documentation guides developers and other project participants. Prioritise features: Working within an Agile framework, help prioritize requirements and define the scope of each sprint or project. Analyse complex systems: Analyse the applicable system rules and processes, software, and applications to identify areas for improvement or integration. Conduct feasibility studies: They investigate the technical feasibility of proposed solutions, considering factors like scalability, cost, and alignment with existing systems. Assist in the management of all product integration/launches/changes throughout implementation where required. Monitor solution performance post-implementation and recommend enhancements. Promote best practices in business analysis, requirements management, and documentation. Contribute to the adoption of Agile and iterative delivery practices. Stakeholder collaboration and communication Bridge communication gaps: Be a key liaison, ensuring clear and effective communication between business stakeholders and technical teams. This requires translating complex technical information for non-technical audiences and vice versa. Facilitate workshops: Lead workshops with stakeholders to elicit, analyse, and validate requirements. Report to management: Prepare reports and presentations to communicate findings, recommendations, and project progress to the project manager and or senior management. Project support and testing Oversee implementation: Play a key role during the implementation of new systems or features, collaborating closely with developers and QA testers. Develop test plans: Assist with the creation of test plans and use cases to ensure that new solutions meet business and technical requirements before going live. Participate in system testing, UAT, and defect triage to ensure solutions meet business needs. Provide training: Assist the product manager and or key stakeholders with user adoption by providing insight into the training materials. Regulatory compliance and risk management Ensure compliance: Engage with relevant stakeholders to ensure that new products and system changes comply with applicable regulations like KYC (Know Your Customer) and AML (Anti-Money Laundering). Identify risks: They help assess and mitigate risks associated with new and proposed IT systems, particularly those involving data security and privacy.
