Job Description
Job Description
Job Description:
We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities.
Responsibilities
Lead the design and implementation of micro-services-based architectures for cloud contact center solutions.
Develop and implement innovative digital contact center solutions that incorporate AI technologies (e.g., chatbots, voice bots, sentiment analysis) and support multi-channel interactions (voice, chat, video, social media).
Collaborate with cross-functional teams (engineering, product, operations) to ensure seamless integration of CCaS solutions with other enterprise systems.
Stay abreast of the latest advancements in contact center technologies and cloud platforms and translate those innovations into actionable strategies.
Provide thought leadership and guidance on contact center transformation initiatives, including process optimization, workforce management, and customer journey mapping.
Contribute to the development of best practices and standards for CCaS architecture and implementation.
Proven expertise in designing and implementing contact center architectures, including micro-services-based approaches.
Strong understanding of AI/ML technologies and their application within the contact center domain.
Experience in designing and implementing multi-channel contact center solutions across voice, chat, video, and social media.
Experience in one or more relevant industry domains (e.g., insurance, utilities, healthcare) is a plus.
Qualifications
Qualifications:
Bachelor’s/Master’s degree in Computer Science, Information Technology, or a related field.
Certifications in relevant CCaS technologies (e.g., AWS Certified Solutions Architect – Contact Center).
Contributions to open-source projects or publications related to contact center technologies.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep copies of job descriptions for positions you apply to - they're useful for interview prep.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Centurion: Receptionist/Telesales posted by Creative Leadership Solutions
REQUIREMENTSMinimum education (essential):National Senior CertificateMinimum applicable experience (years):1-3 yearsRequired nature of...
View JobCenturion: Mechanical Engineering Graduates posted by Network Finance
Are you a recent graduate or busy finishing your degree for Mechanical Engineering ready to launch your career?We’re looking for…
View JobRichards Bay: Systems Analyst posted by Sharon Nurock Recruitment cc
This is a hands-on role that demands initiative, adaptability, and a sharp eye for detail. You’ll need to balance urgent…
View JobWestern Cape: Recruitment Specialist posted by Persona Staff
Responsibilities:Contribute to the overall management and strategic planning.Manage the vacancies and recruitment advertising channels.Develop and maintain...
View JobBoksburg: Technical Sales Rep. posted by Ann Swann Personnel Services
Key Responsibilities1. Lead Generation & Market ProspectingProactively identify and qualify sales leads through cold calling, networking, referrals, and...
View JobWestern Cape: Service Technician Millwright posted by West Coast Personnel
Role Overview:IPEX Machinery seeks a skilled Service Technician to provide on-site technical support, maintenance, and repairs for our range of…
View Job
Job Alerts