Job Description
Johannesburg – Gauteng – South Africa
- Respond promptly to customer inquiries via phone, email, or chat.
- Diagnose and troubleshoot technical issues, guiding customers through solutions.
- Document customer interactions and track issues to resolution.
- Escalate unresolved issues to appropriate internal teams.
- Assist customers with understanding product features, installation, and usage.
- Support customer integrations, with an understanding of APIs, plugins, and SQL knowledge as a bonus.
- Fluent in either Spanish or Italian language
- Strong technical aptitude and experience in software or technical support.
- Knowledge of APIs, plugins, integration processes, and basic SQL skills is beneficial.
- Familiarity with support ticketing systems and documentation practices.
- Excellent problem-solving skills and clear communication.
- Patience and empathy when handling customer inquiries.
- Ability to work independently and manage time effectively.
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