Cape Town: Technical Helpdesk Manager (CPT Hybrid) posted by Datafin

ENVIRONMENT:

A thriving Managed Service Provider company dedicated to achieving excellence in the IT industry seeks a Technical Helpdesk Manager for this hands-on role where you will lead Helpdesk operations, ensuring smooth delivery of technical support and maintaining high customer satisfaction levels. The ideal candidate must be willing and able to go over and above for the customers and the company and be willing to get involved in all aspects of the business. You will require Matric/Grade 12 and preferably be Microsoft 365 and SonicWall/FortiGate Certified. You must be proficient with Autotask or similar, Windows, Server, Active Directory, Firewalls, IP Routing, Azure and AWS.

DUTIES:

Helpdesk Management –

Team Leadership –

Process Optimization –

Technical Expertise –

REQUIREMENTS:

Preferred Certifications