Johannesburg South: IT Internship posted by Talent Finder

Key Responsibilities

• IT Support Ticket Management:
  • Efficiently manage and resolve IT support tickets within SLA timeframes.
  • Escalate complex issues to higher support tiers when required.
• Windows Operating System Installation & Configuration:
  • Install and configure Windows OS and user profiles.
  • Ensure compliance with organizational standards and policies.
• SCCM & BitLocker Management:
  • Administer System Centre Configuration Manager (SCCM) and BitLocker.
  • Maintain device security and compliance.
• Hardware Troubleshooting:
  • Diagnose and repair desktop hardware issues, including component replacements when necessary.
• Meeting Room AV Support:
  • Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms.
• Printer Support:
  • Manage and resolve printer-related issues to ensure minimal downtime.
• OneDrive & SharePoint Support:
  • Troubleshoot syncing issues and support seamless file access and collaboration.
• Documentation & Knowledge Base:
  • Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency.

Requirements

• Education & Certifications:
  • Matric Certificate (Required)
  • IT Diploma or Degree (Required)
  • CompTIA A+ (Required)
  • Advantageous: CompTIA N+, Microsoft Desktop and/or Microsoft 365 Cloud certifications
• Technical Skills:
  • Basic knowledge of Windows operating systems, software applications, and computer hardware.
  • Familiarity with SCCM and BitLocker is beneficial.
• Soft Skills:
  • Strong troubleshooting and problem-solving abilities.
  • Clear and professional communication skills, with the ability to support users at all business levels.
  • Good time management skills and the ability to prioritize tasks effectively.