South Africa: Applications Support Administrator posted by MECS Africa

Duties & Responsibilities

• Act as the primary contact for ERP-related inquiries and provide technical support to users.
• Configure, customize, and maintain ERP systems to meet business requirements and operational goals.
• Manage user access, roles, and permissions while ensuring compliance with IT governance and audit standards.
• Monitor system performance, conduct regular backups, and resolve errors or downtime issues promptly.
• Coordinate and oversee system upgrades, patches, and version control to maintain system reliability.
• Provide first-line support for ERP, payroll, and other business applications, escalating issues when necessary.
• Collaborate with cross-functional teams to identify, design, and implement system improvements and integrations.
• Develop and maintain workflows, reports, dashboards, and other system enhancements to improve functionality.
• Continuously assess and optimize system performance by identifying bottlenecks and inefficiencies.
• Support and contribute to software enhancement and digital transformation projects.
• Prepare and maintain audit documentation such as access logs, authorization records, and system change reports.
• Ensure compliance with internal IT policies, audit protocols, and external regulatory requirements.
• Manage IT asset records, oversee software licensing, and participate in disaster recovery planning.
• Conduct user training sessions to improve system adoption and provide ongoing application support.
• Develop, update, and maintain user manuals, technical documentation, and training materials.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• ERP system certification (e.g., Sage X3, Sage300, or equivalent) preferred or willingness to obtain.
• ITIL or similar service management certification advantageous.
• Minimum of 5 years’ experience in ERP or business application administration.
• Experience managing multi-company ERP environments and intercompany transactions.
• Knowledge of SQL-based platforms, role-based security, and system integrations.
• Familiarity with HR, Payroll, and Self-Service modules.

Skills & Competencies

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple priorities and projects.
• High attention to detail and commitment to maintaining system integrity.
• Proactive approach to continuous improvement and digital transformation.