Waterberg: Head Waiter posted by Craven Cottage CC

Duties:
 
Greet guests at assigned tables & ensure each guest has received menus
Know all items on the menu & the basic ingredients and method of preparation of each.
Ensure tables are set with linens, silverware & glasses
Take accurate food & drinks order, using the POS system and deliver within the specified time limits
Ensure that all orders are received timeously by bar & kitchen staff
Bill the guest correctly
Ensure restaurant area, fixtures & fittings are clean & hygienic.
Assist junior staff and waiters with duties
Dealing with guest complaints
 
Requirements:
 
Grade 12.
Preferably 3 – 5 years of previous waiter/waitress experience in a similar environment
Basic knowledge of wine
Hands-on experience with cash register and ordering information systems
Excellent interpersonal- & communication skills.
Strong customer service orientation and active listener.
Attentive and patience for customers.
Comfortable in dealing with very distinguished clientele.
Must be well-presented.
Flexibility and Accountability.
Enthusiastic personality.