South Africa: Tour Manager/Head Guide Jhb posted by HotelJobs

Tour Manager / Head Guide JHB based Are you a passionate leader with a love for travel and a knack for organization? Do you thrive in a dynamic environment and enjoy working with a diverse team? If so, we invite you to join our clients team as a Tour Manager/Head Guide! About the Role: As our Tour Manager/Head Guide, you’ll be the driving force behind unforgettable travel experiences. You’ll be responsible for ensuring our tours run smoothly, our guides are well-supported, and our clients have the adventure of a lifetime. This is a multifaceted role that requires a blend of leadership, organizational prowess, and a genuine enthusiasm for the travel industry. Key Responsibilities: Guide Management: Recruit; onboard, and mentor a team of exceptional tour guides. Maintain and monitor guide qualifications, licenses, and certifications. Develop and administer guide contracts, ensuring compliance and fairness. Tour Operations: Conduct pre-tour briefings, providing essential information and support to guides. Manage tour scheduling, optimizing guide assignments and vehicle allocation (English & German tours). Oversee post-tour debriefings, addressing any issues and gathering valuable feedback. Analyze tour reports and client feedback to identify areas for improvement and report findings to management. Guide Support & Logistics: Provide unwavering support to guides while they’re on tour, ensuring they have the resources they need. Manage tour finances, including balancing cash/card transactions and updating guide salary records. Ensure guides have the necessary work permits for cross-country tours. Update route descriptions, timing sheets, and other essential tour documentation as needed. Client Interaction: Conduct weekend departure briefings for clients on a rotational basis. Provide telephonic assistance on weekends via the HR emergency line, addressing urgent inquiries and resolving issues. What We’re Looking For: Experience: Proven experience in overlanding or tour guiding. HR Expertise: Demonstrated experience in human resources, preferably within the travel or tourism industry. Skills: Exceptional communication, organizational, and interpersonal skills. Leadership: Ability to effectively manage and motivate a diverse team. Adaptability: Ability to remain calm and decisive under pressure, especially during peak season. Attention to Detail: A meticulous approach to ensure accuracy and efficiency. Problem-Solving: Ability to think on your feet and find creative solutions to unexpected challenges. Additional Information: This is a full-time, in-office position based in JHB, requiring a commitment of 5 days per week. We are excited to discuss the smaller aspects of the role in more detail with qualified candidates. Ready to embark on an exciting new journey? If you’re passionate about travel, possess the skills and experience we’re looking for, and thrive in a dynamic environment, we encourage you to apply!