Port Elizabeth: Technician posted by Manpower Group

Key Responsibilities

• Deliver excellent customer service by managing client queries professionally, both in-person and via multiple contact channels (calls, live chat, email).
• Perform mechanical and electronic testing, fault-finding, and repairs on supported products to original standards.
• Provide accurate and useful feedback on equipment failures to aid continuous improvement and product development.
• Maintain and improve testing jigs and processes to enhance service capabilities.
• Capture all service-related activities accurately on SAP and CRM systems.
• Support the team with additional duties including training, exhibitions, new product testing, and on-site client support.
• Uphold Occupational Health and Safety standards and ensure a neat and organised workspace.

Key Performance Indicators

• Quality and accuracy of repairs
• Client satisfaction and SLA adherence
• Timely and effective communication
• Accurate system logging and documentation

Key Interactions

• Clients and Customers
• Branch Manager
• R&D and Engineering Teams
• Stores and Logistics Personnel

Candidate Profile

Behavioural Attributes

• Meticulous with strong attention to detail
• Self-motivated and diligent
• Excellent planning and organisational skills
• Strong communication and service orientation
• Willingness to work overtime when required

Functional Skills

• Solid understanding of electronic concepts and components
• Practical, hands-on repair ability
• Competence in computer systems and service applications
• Familiarity with SAP and CRM systems (advantageous)

Qualifications & Experience

• Completed or currently studying towards N3/S2 in Electronic, Mechanical, or Electro-Mechanical Engineering