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Gauteng: Operations Consultant (German Speaking) 1292 posted by Opensource

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Job Description

Contract Duration: 01 October 2025 – 31 December 2028
Location: Hybrid – Menlyn/Midrand
Team: IT Service Desk – Control Centre

Key Essential Skills

  • Fluent Business German (verbal & written).
  • Fluent Business English (verbal & written).
  • Strong analytical and problem-solving skills with high attention to detail.
  • Ability to work effectively in a global production support environment.

Advantageous Skills & Qualifications

  • Degree/Diploma in Information Technology Qualification (preferred but not mandatory).
  • Minimum 2 years of IT-related work experience.

Responsibilities

  • Deliver IT operations support services with precision and professionalism.
  • Provide production support for all BMW plants.
  • Serve as the first point of contact for IT incidents via telephone.
  • Pre-qualify and classify incidents, identifying relationships and dependencies.
  • Resolve system issues using user manuals and standard procedures.
  • Monitor and process IT system error messages.
  • Guide users through the incident management process.
  • Initiate escalation procedures when necessary.
  • Handle email-based support requests.
  • Act as an information conduit between management and end-users.
  • Participate in 24/7/365 shift-based support as part of a collaborative team.
  • Fulfill additional responsibilities as outlined in the Agile Working Model (AWM) Charter.

Ready to accelerate your career in IT operations? Apply now and become a key player in supporting company’s global production infrastructure.



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View Job  Gauteng: SAP ABAP Developer (Advanced) 2660 posted by Opensource

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