Franschhoek: Assistant Hotel Manager posted by Intellistaff Ltd

Area/Location: Franschhoek, Cape Town Job Overview: The role of Assistant Hotel Manager is to enhance operational efficiency and service quality by providing support under the guidance of the Hotel Manager, ensuring that teams excel and meet departmental objectives. This role is ideal for an efficient, solutions-driven individual who thrives in a fast-paced, constantly changing environment. A passion for exceptional service, coupled with maintaining high operational standards and effective people management, is key to success. Main Responsibilities: · Ensure world-class service is consistently delivered to all guests, as measured by online reputation metrics and direct guest feedback. · Work with relevant teams to ensure policies, processes, and standards affecting guest safety, security, and preferences are effectively implemented. · Monitor equipment usage and stock consumption, ensuring efficiency and minimizing waste. · Develop, implement, and monitor systems to capture and communicate guest preferences while respecting privacy. · Attend daily, weekly, and monthly meetings to stay informed of all developments within the team and organization. · Have detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide constant guidance. · Foster a positive environment that promotes employee engagement and commitment to roles. · Provide timely feedback and conduct performance appraisals for the hotel team according to required standards. · Enforce discipline as necessary, in line with the Code of Conduct. · Collaborate with third-party suppliers to ensure excellent service to the organization and guests. · Prepare and propose the annual budget, working closely with finance and purchasing teams to ensure inventory and par stock levels support consistent quality service. · Manage department rosters, attendance, and leave balances to control staffing costs. · Monitor Night Auditors, ensuring adherence to standards and procedures for accurate financials. · Regularly check the reconciliation of all floats to ensure accuracy and rule out discrepancies. · Conduct regular training on SOPs and ensure the team remains up-to-date with relevant procedures. · Identify and communicate opportunities for quality improvement, ensuring follow-through on implementation. Skills and Attributes: · Ability to operate confidently in a fast-paced and challenging environment. · Effective complaint handling. · Exceptional team leadership and management skills. · Superior communication and interpersonal skills. · Strong financial acumen. · High standard of personal and professional integrity. · Experience and Qualifications: · Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry. · Diploma in Hospitality Management or Tourism (beneficial). · Advanced computer skills, including MS Office (e-mail and internet). · Experience with Protel PMS (advantageous). · Valid driver’s license.