Umhlanga Rocks: General Manager – Umhlanga posted by Phoenix Recruitment

Large Hotel & Resort in Umhlanga is looking for an experienced General Manager to take full and sole responsibility for the profitable operation of the property, including the employees and effective and efficient services to all guests by overseeing all aspects of the management of the property in accordance with the SOP’s , including maximization of financial performance , guest satisfaction and staff development . Duties: Manage on-going profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded Lead in all key property issues including capital projects, customer service, and on-going property maintenance Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property Provide effective leadership to the hotel team Lead in all aspects of business planning Ensure costs are controlled and revenue opportunities are effectively delivered Manage and develop the team to ensure career progression and effective succession planning Hold regular briefings and communication meetings with the HOD team and Workers Committee Respond to staff climate survey to ensure continual improvement is achieved Human Resource Management & staff development. Build upon the existing guest experience to create new ideas and to ensure the product remains an award-winning guest experience. Building relationships with new and repeat guests. Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property. Requirements: Matric Hotel Management Diploma or equivalent Bachelor’s Degree in Business, Finance, Management or Economics beneficial At least 5 – 10 years previous General Management experience of 4* or 5* property Previous Resort General Management experience essential Hands-on problem-solving approach and the ability to remain calm under pressure Experience in Hotel management software and Point of sale software Possess strong commercial acumen, with experience in increasing profitability Experience managing budgets, revenue proposals, and forecasting results in a similar sized property Excellent leadership skills Exceptional communication skills In-depth knowledge of the hotel/leisure/service sector including labour relations. Ability to work as part of a team, as well as independently Effective communication with members of staff as well as guests of the Hotel Honest and trustworthy beyond approach Great attention to detail Presentable and well spoken Team Player who leads by example Proactive in approach Interpersonal skills Leadership skills