Job Description
Cape Town – Western Cape – South Africa
- Assist staff in setting up their computers and necessary peripheral devices (routers, printers etc.).
- Assist staff in setting up IT systems and connecting them to the correct servers.
- Ensure all staff have cyber protection with virus protection software.
- Ensure IT systems are regularly updated.
- Set up and maintain Mikros system.
- Manage all staff emails and monitor for possible hacking threats.
- Ensure that guest Wi-Fi is working optimally.
- Assist in connecting room TVs to the internet server.
- Connect computers to printers/scanners.
- Ensure card machines are functional to receive payment.
- Ensure hotel room access cards can be programmed.
- Perform troubleshoots in the event when internet connection is lost.
- Ensure no pirated copies of computer programs are used.
- Write or customize computer software to accomplish the work.
- Ensure all security cameras are functional and that footage is stored securely.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Repair or replace damaged hardware.
- Conduct daily backup operations.
- Provide technical support.
- Manage IT equipment in conference rooms.
- Ensure all speakers, the mouses, pointers, keyboards and remotes are connected correctly to computers.
- Maintain IT accessories and ensure that they are fully charged or batteries are replaced.
- Grade 12/Matric Certificate essential.
- Microsoft Certification or similar.
- Qualification in IT or computer systems not essential but preferred.
- MS Server and Desktop Operating Systems.
- MS Office, MS SQL, Hosted Microsoft Exchange and Mimecast.
- VMware and Citrix.
- Sage VIP, Pastel Partner and Evolution.
- Sophos Firewalls and Antivirus.
- Cloud-based Back-up Facility.
- Able to read, write and converse in English Comprehension.
- Analytical and strategic thinking.
- Problem solving.
- Influencing others.
- Teamwork.
- Adaptability and flexibility.
- Attention to detail/quality.
- Ethics and integrity.
- Continuous learning.
- Coaching and mentoring.
- Fiscal accountability
- Staff management.
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