Durban: Sales and Technical Support Manager posted by Staff Unlimited Recruitment Pty Ltd

My client is seeking a Sales and Technical Support Manager to join their company.

Duties include:

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements.
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customers business and provide them with packaging solutions, not just bottles

Minimum Requirements:

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only)
• National Diploma in Electrical or Mechanical Engineering (N6)
• Previous sales experience in a technical sales role
• Must be organized and have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self – motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and drivers license essential
• Must live near in or around Howick/PMB area.