South Africa: Duty Manager posted by HotelJobs

Duty manager – Vacancy REPORTS TO: Lodge Manager Duties and Responsibilities Answer questions about lodge policies and services and resolve any guest issues. Delegate tasks, set work schedules and manage shifts for staff. Handle front-office and restaurant operations and quickly address and resolve any problems. Work with other managers to ensure smooth coordination of lodge activities. Monitor staff performance to maintain efficiency and compliance with policies. Conduct training sessions for staff. Inspect guest room and public area for cleanliness. Work well under pressure and be quick to act in stressful situations. Foster service innovation. Manage front office operations. Manage guest/customer experience. Manage loss/risk prevention. Manage relationship with customers. Manage the service brand. Manage workplace challenges with resilience. Present information. Solve problems and make decisions at managerial level. Good working knowledge of the Property Management System (PAN). Experience and Qualifications Minimum of 2 years experience in FOH/ Restaurant or similar position. Strong commitment to delivering exceptional service and genuine passion for the industry. Outstanding proficiency in English. Solid computer skills Excellent managerial and communications kills. Own transport & valid drivers license. Thorough understanding of basic labour laws and disciplinary procedures. Developmental approach towards staff management. Proficient reporting skills Diligent work ethic, cooperative attitude, and meticulous attention to detail. Display of assertiveness, patience, and strong organizational skills. Please send updated CV and supporting documents (Clear ID, Proof of Address, Bank Confirmation letter) to westerncapeCV1@ Apply Below before the 3rd of November 2025.