Port Elizabeth: General Manager (Hospitality) – Port Elizabeth posted by Headhunters

Our Client in the Hospitality and Entertainment Industry is seeking to employ a General Manager to their team based in Port Elizabeth.

Requirements:

Proven experience in hospitality, restaurant, or entertainment management.
Strong background in event planning, marketing, or promotions.
Excellent leadership and people management skills.
Sound understanding of budgeting, forecasting, and financial reporting.
Knowledge of health, safety, and food hygiene regulations.
Experience in stock control, procurement, and supplier relations.
Ability to analyse performance data and implement operational improvements.
Exceptional organisational and multitasking abilities.
Strong communication, interpersonal, and negotiation skills.
Proficiency in POS and inventory management systems (e.g., Pilot or similar).
Creative mindset with the ability to generate innovative sales and marketing ideas.
Ability to work flexible hours, including evenings, weekends, and public holidays.
Attention to detail and commitment to maintaining high service standards.
Relevant qualification in hospitality management, business management, or a related field (advantageous).
Ability to thrive in a fast-paced, high-pressure environment.

Responsibilities, but not limited to:

Plan and execute all events from start to finish.
Coordinate and schedule artists and DJs.
Increase corporate bookings through direct marketing, achieving a minimum of four bookings per month.
Provide weekly and monthly event updates to management and the marketing/social media team.
Attend weekly management meetings and report on monthly KPIs.
Conduct quarterly company culture talks and lead management team training sessions.
Develop and implement innovative ideas to increase sales and customer traffic.
Ensure compliance with health, safety, and food hygiene standards.
Prepare and manage budgets, forecasts, and financial reports for maintenance, labour, and food and beverage costs.
Monitor and control expenses, labour costs, and inventory levels to meet profit targets.
Analyse management reports and address GRVs, waste, voids, and breakages.
Maintain high standards of guest service through continuous staff training and reviews.
Collaborate with marketing teams to design and execute promotional campaigns and events.
Identify market trends and implement strategies for growth and customer engagement.
Build and maintain strong relationships with local businesses, vendors, and suppliers.
Conduct quarterly menu reviews, including costing and adjustments.
Assist HR with recruitment and training of staff.
Manage all operational staff, including bar, waitrons, runners, and maintenance teams.
Oversee stock take, wastage, breakage, and ensure fridges and bars are stocked before trading hours.
Manage storerooms, POS systems, and supplier orders.
Process GRV invoices and prepare monthly income statements.
Conduct monthly inspections to ensure cleanliness, safety, and quality standards.
Negotiate supplier contracts to ensure best value.
Plan and execute weekly specials, supplier activations, and in-house promotions.
Oversee waste management and recycling initiatives.

Please note: Should you not receive a response within two weeks of applying, you may consider your application unsuccessful.