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Cape Town: IT Support Analyst: Helpdesk posted by Isilumko Staffing

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Job Description

IT Support Analyst: Helpdesk: Articulated l Team Culture

  • HL7, PACS/RIS, DICOM standards, Exposure to AWS, SQL, Jira, Confluence

Working Model:

  • On-Site: Full Time
  • 45 Hour Week l Shifted Schedule Including Weekends
  • Medical Industry

A global innovator expanding its footprint into South Africa is seeking tech-savvy, service-oriented IT Support Analysts to join its international team. Youll support a worldwide network across time zones, ensuring seamless IT operations and outstanding user experience. If you thrive in fast-paced environments and want to grow in the Global Business Services space, this role is for you

What Youll Be Doing:

  • Serve as the first point of contact for IT support queries
  • Provide technical assistance to internal users and remote clinicians
  • Troubleshoot hardware, software, and workflow-related issues
  • Log and manage tickets, ensuring timely resolution
  • Configure, deploy, and support end-user computing devices
  • Maintain accurate hardware inventory
  • Support clinicians with hardware setup and deployment
  • Participate in IT projects and continuous improvement initiatives

Who You Are:

Excellent communicator (written and verbal English)

Customer service champion with a proactive mindset

Able to work independently and collaboratively

Experienced in troubleshooting applications and hardware

Familiar with Office 365, Windows Server, Active Directory

Comfortable working a 6-day week (including either Saturday or Sunday)

View Job  South Africa: Camp Manager - Sabi Sands posted by HotelJobs

Bonus Points For:

Experience in healthcare IT clinician workflows

Familiarity with HL7, PACS/RIS, DICOM standards

Exposure to AWS, SQL, Jira, Confluence

Understanding of ITIL framework and service desk operations

Why Youll Love It Here:

Join a globally connected, mission-driven team

Work at the intersection of healthcare and technology

Contribute to improving patient outcomes worldwide

Competitive salary and benefits

Opportunities for growth and learning in a dynamic environment

Please communicate your cv:

*****@*****.co.za



GO APPLY NOW

Safe & secure application process

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