Job Description
Cape Town – Western Cape – South Africa
- Support the Implementation teams with scheduling, documentation, and follow-up.
- Maintain and update project tracking tools, action logs, and timelines.
- Liaise with clients and internal departments to gather required implementation data.
- Prepare client onboarding and configuration documents along with the Implementation team.
- Ensure all administrative and compliance requirements are met throughout the implementation process.
- Assist with facilitating testing, system setup, and go-live preparation.
- Monitor and escalate risks, delays, or issues to project stakeholders (both internally and externally).
- Maintain accurate records and documentation of the implementation project and its progress.
- Be the primary contact for a client and initiate implementation processes as quickly as possible
- Provide post-implementation support including documentation handover and feedback collection to the Atom Services team.
- One-year IT qualification and/or Business qualification.
- Delivering training and comfortable speaking in front of small and large groups of people
- Proven experience in an administrative, system support, planning or project role (13 years preferred).
- Strong decision-making skills, judgment, and commitment to sound ethics.
- Expert knowledge of business systems, procedures, project techniques and practices.
- Requires expert analytical, organizational and problem-solving skills.
- Must be fluent in English (spoken and written) and able to understand Afrikaans.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Excellent organizational and multitasking skills.
- Strong verbal and written communication abilities.
- High attention to detail and accuracy.
- Ability to effectively prioritise workload.
- Requires advanced interpersonal skills with the ability to work with both management and other team members.
- Capable of quickly adapting to client subject knowledge.
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