Stellenbosch: Guest Relations / Front Office Agent – Stellenbosch 5* Deluxe Hotel posted by HotelJobs

With a rich heritage and legacy, this grand 5 star luxury hotel offers the ultimate getaway and retreat in one of South Africa’s oldest, most prestigious and expansive wine estates. ProStaffSelect are in search of a Guest Relations Officer / Front Office Agent to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as youll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. RESPONSIBILITIES: Review arrival lists to welcome guests. Attend to special guests (e.g. VIPs) and answer their inquiries. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Provide information about amenities, area and venues and promote services. Anticipate guest needs and build rapport with customers. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. REQUIREMENTS: Proven experience as a Guest Relations Officer. Familiarity with hospitality industry standards. Proficiency in English; knowledge of additional languages is a plus. Computer literacy and strong Front Office Software proficiency. A customer-oriented and professional attitude. An outgoing personality. Outstanding communication abilities. Excellent organizational and time-management skills.