Sandton: Groups Operations Consultant posted by Intellistaff Ltd

Location: Sandton, Johannesburg Key Responsibilities · Coordinate and execute land tour programs and special events. · Support the administrative preparation and management of travel files, ensuring operational efficiency and consistent quality control. · Travel with groups when required and provide on-site coordination. · Collaborate with the Groups & Incentives Reservations Manager and Operations Manager to maintain a strong commercial focus, ensuring files are profitable and aligned with margin guidelines. · Provide ongoing support to the Groups & Incentives team. · Build and maintain strong relationships with suppliers, ensuring service level standards are upheld. · Liaise with the accounts team to ensure timely collection of payments and flag potential bad debt. · Maintain accurate and current records of all confirmed services. · Assist in preparing travel documents and operating schedules for timely distribution. · Ensure compliance with international and national travel regulations and restrictions when planning and executing group travel. · Offer constructive recommendations to management to enhance guest experiences and service delivery. · Report and escalate all guest or client complaints promptly to the Operations Manager and Groups Reservations Manager. · Remain on call for major emergencies and communicate immediately with the client and Regional Touring Manager. · Support special projects and perform additional duties as assigned by management. Knowledge Required · Extensive knowledge of the tourism industry, including destination management, market trends, and customer service expectations. · Strong understanding of terms and conditions, product portfolios, and destinations across Southern and East Africa. · Business acumen for strategy formulation and commercial decision-making. · Familiarity with crisis and emergency response protocols. Qualifications Required · Minimum of 4–5 years of experience in inbound tour consulting or group travel coordination. Skills Required · Strong administrative capabilities with a high level of attention to detail. · Excellent organizational and time-management skills; proven ability to perform in fast-paced, deadline-driven environments. · Composure and clarity in high-pressure and emergency situations. · Exceptional verbal and written communication skills, including the ability to present and report effectively. · Proficiency in reservation and planning systems (Tourplan preferred), WETU, and Microsoft Office Suite (Excel essential). · Financial literacy, including budgeting, costing, and yield management. · Strong analytical and negotiation skills. · Creative experience design (experiential crafting). · Understanding of global travel markets and industry channels. Personal Attributes · Detail-oriented and proactive. · Adaptable and responsive to shifting priorities. · Strong problem-solving and decision-making abilities. · Multi-tasker with a high level of service orientation. · Effective in team environments with strong interpersonal skills. Skilled in conflict resolution and relationship management