Job Description
Hospitality Professional required for a renowned establishment based in East London
Key Responsibilities:
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Deliver outstanding customer service across front-of-house, guest relations, or food and beverage departments
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Manage guest requests, resolve complaints efficiently, and ensure memorable experiences
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Uphold high standards of cleanliness, safety, and hospitality protocol
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Coordinate with various departments to ensure seamless service and guest satisfaction
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Assist with bookings, check-ins/check-outs, reservations, or event execution, depending on department placement
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Maintain professional appearance and behavior in line with brand standards
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Support team leadership with daily operations and staff mentoring where required
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Stay informed about facility services, promotions, and local attractions to assist guests
Requirements:
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Grade 12 (essential)
- Drivers license (essential)
- Supervisory experience
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