Western Cape: Assistant Spa Manager posted by Craven Cottage CC

Duties:
 
Team Management:
 
Assist in supervising, mentoring, and motivating the spa team.
Maintain a high level of professionalism and team performance.
Support in conducting performance evaluations and staffing decisions.
 
Guest Experience:
 
Ensure guests receive exceptional service from arrival to departure.
Address guest concerns promptly and professionally.
Build and maintain strong guest relationships to promote satisfaction and loyalty.
 
Operations Oversight:
 
Support daily operational management including scheduling, stock control, and facility maintenance.
Ensure equipment is well maintained and operational.
Oversee compliance with health, safety, and hygiene regulations.
Assist with bookings, client record management, and administrative reporting.
Contribute to budgeting and financial management as required.
 
Sales & Revenue:
 
Promote spa services and retail products to maximize revenue.
Support the achievement of monthly sales targets.
Monitor retail and service performance and suggest revenue improvements.
 
Training & Development:
 
Assist in organizing and delivering staff training sessions.
Ensure the team maintains up to date product knowledge and service excellence.
Encourage continuous professional development among staff.
 
Administrative Duties:
 
Maintain accurate records, reports, and documentation.
Utilize spa management software efficiently.
Support the Spa Manager with administrative and operational tasks.
 
Requirements:
 
Diploma or certification in spa therapy, beauty therapy, or a related field.
Minimum of 3 years’ experience in a luxury spa environment.
At least 1 year in a supervisory or assistant management role.
Experience in spa retail sales is highly advantageous.
Proficiency in spa management software and Microsoft Office.
Strong leadership and interpersonal abilities.
Excellent communication and conflict-resolution skills.
Proven ability to motivate a team and drive sales.
In-depth knowledge of spa products, treatments, and industry trends.