Johannesburg: Helpdesk Engineer / Desktop Support Engineer posted by Quality Select Recruitment

Location: Parktown, Johannesburg Position Type: Permanent | Full-Time (On-site) Remuneration: Market-related Incentives About the Role: An IT Infrastructure company is seeking a Helpdesk Engineer / Desktop Support Engineer to join their dynamic IT team based in Parktown. The ideal candidate will have a strong background in technical support and user assistance, with a focus on Active Directory and Microsoft Exchange administration. This is a permanent, on-site role suited for someone proactive, detail-oriented, and passionate about delivering high-quality IT support. Key Responsibilities: · Provide first and second-line support to users via phone, email, and in-person. · Manage and resolve incidents and service requests within agreed SLAs. · Create, modify, and maintain user accounts in Active Directory. · Perform Exchange mailbox administration, including mailbox setup, permissions, and troubleshooting. · Support and troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, etc.). · Diagnose and resolve hardware, software, and peripheral issues. · Configure and deploy PCs, laptops, and printers for new and existing staff. · Maintain accurate records of work using the internal ticketing system. · Escalate complex technical issues to senior engineers where necessary. · Contribute to system documentation and maintain an up-to-date knowledge base. · Ensure a high level of customer satisfaction through professional, prompt, and courteous service. Minimum Requirements · Matric (Grade 12) Essential · At least 2 years relevant IT Helpdesk / Technical Support experience · Proficient in Active Directory (user creation, password resets, group policies, permissions) · Strong knowledge of Microsoft Exchange / Office 365 administration · Solid understanding of networking fundamentals (DNS, DHCP, VPN, connectivity issues) · Experience supporting Windows operating systems and Microsoft 365 applications · Valid Drivers License and Own Reliable Transport Essential · Excellent communication, troubleshooting, and customer service skills Personal Attributes: · Strong problem-solving and analytical thinking skills · Excellent verbal and written communication · Team player with a service-oriented attitude · Reliable, punctual, and able to work independently · Eagerness to learn and develop technical skills