Centurion: Manager: Operational Systems

In this role, you will take ownership of the stability, integration, and performance of operational systems that underpin daily business operations. Working cross-functionally with IT, network operations, and customer experience teams, youll ensure that systems are reliable, scalable, and continuously improving to support exceptional service delivery. Key Responsibilities: Strategy & Leadership: Develop and execute an operational systems management strategy aligned with business and IT goals; provide guidance and mentorship to a small technical team. Systems Management & Optimization: Oversee the systems supporting service provisioning, activation, and customer service; ensure high stability, integration, and reliability. Enablement & Continuous Improvement: Analyze workflows, identify automation opportunities, and champion system enhancements that streamline operations. Governance & Vendor Management: Manage vendor relationships, SLAs, and compliance with security, data governance, and regulatory standards. Team & Stakeholder Collaboration: Lead and develop your team; communicate system performance, risks, and improvement initiatives to senior leadership. Job Experience and Skills Required : Education Bachelors Degree in Information Systems , Computer Science, Engineering , or a related technical discipline. Experience: Minimum of 7 years experience managing or supporting operational systems in a telecommunications or technology environment . At least 3 years experience in a team leadership or management role. Proven expertise in service provisioning, activation, and customer support processes. Experience with OSS (Operational Support Systems) and integrations with CRM/BSS platforms. Skills: Leadership and team management capabilities. Excellent understanding of service delivery and operational workflows. Analytical, process-oriented, and focused on continuous improvement. Effective communicator with strong stakeholder engagement skills. Proven ability to lead cross-functional collaboration in dynamic environments. Apply now!