Polokwane: Site Manager (Meropa Casino)

Security advice to clients Quality Assurance Audit Threat and Risk assessments. Experienced client liaison and professional client relationship Project Management Effectively dealing with and managing client complaints Ensure that the contractual requirements are met all the time Maintaining the ISO 9001 quality system Ensuring that all companies/Clients SOPs are followed Incident and Investigation Management Ensure compliance to the companys disciplinary code Incident and Investigation management Demonstrate extensive knowledge of good security practices, covering the physical and logical aspects of information products, systems integrity confidentiality Manage the smooth day-to-day running of the relevant site to ensure profitability Effective organization, supervision and staff management Client retention and maintaining customer service levels Training and development Audits and assessments Maintenance and safeguarding of company and client assets. Preferred qualifications/attributes/skills: Grade 12 (Matric) qualification PSIRA certification Grade A Relevant experience in a managerial or similar position for at least 5 years Knowledge of methods and techniques of risk management, business impact analysis and counter measures Knowledge of tools and systems which provide access security control Must have confidence in dealing with public Bilingual (English and any other South African language) First aid and firefighting will be advantageous Excellent written & verbal communication Computer literate and knowledge of MS office The ability to communicate and present to all levels and work pressure Must be willing to undergo a polygraph test Clean disciplinary, criminal and credit record Valid drivers license & own reliable transport A valid Limpopo Gambling Board license. Competence as an Incident Investigator. Sound knowledge of Safety, Health and Environment (SHE) principles. Proven knowledge and experience in security and surveillance systems, including CCTV, access control, alarm monitoring, and incident management software. Leadership and management skills to effectively hire, train, schedule, supervise, and motivate a security team. Regulatory knowledge of all relevant gaming laws, internal controls, and compliance requirements to ensure operational integrity. Strong problem-solving and decision-making abilities, particularly in high-pressure situations such as disputes or emergencies. Excellent communication skills, both verbal and written, for effective engagement with guests, staff, senior management, and law enforcement, as well as for accurate inciden reporting. High levels of integrity and discretion to maintain confidentiality of sensitive information. Keen attention to detail to identify suspicious behavior and potential security risks. Willingness and ability to work irregular hours, including nights, weekends, and events. The ability to operate effectively within a busy casino environment characterized by loud noises, flashing lights, and exposure to secondhand smoke.