Franschhoek: Front Desk Agent posted by Kendrick Recruitment

Front Desk Agent Luxury Boutique Hotel, Franschhoek

Kendrick Recruitment is seeking a professional and guest-focused Front Desk Agent to join a luxury boutique hotel based in the heart of Franschhoek. This role is ideal for a well-presented and customer-oriented individual who thrives in a refined hospitality environment.

Key Responsibilities:

• Welcome guests warmly and ensure a smooth check-in and check-out process.

• Handle reservations, guest enquiries, and room allocations efficiently.

• Provide exceptional customer service and resolve guest issues promptly and professionally.

• Maintain accurate guest records and billing information.

• Liaise with housekeeping and other departments to ensure seamless guest experiences.

• Uphold the propertys standards of professionalism, presentation, and discretion at all times.

Requirements:

• Previous experience in a front office or guest relations role within a luxury hotel environment.

• Strong communication and interpersonal skills.

• Excellent organisational and administrative abilities.

• Proficiency in hotel management systems and Microsoft Office Suite.

• A professional, well-groomed appearance and a passion for delivering outstanding guest service.

Salary: Negotiable depending on experience.

This is an excellent opportunity for a hospitality professional to join a prestigious property and develop their career within a luxury setting. Apply now to become part of a dedicated and dynamic team in beautiful Franschhoek.