Cape Town City Centre: Customer Liaison Officer

Minimum Requirements Grade 12. Computer literacy (TMS, Microsoft Word, Excel, Outlook). Strong interpersonal skills to liaise with staff and service providers. At least 3 years experience in operations, distribution, and warehousing. Ability to prioritize tasks and meet deadlines. Duties: Client Relationship Management: Build and maintain positive relationships, ensuring high satisfaction and retention. Handle customer and third-party queries regarding deliveries and Proof of Delivery (POD). Liaise with customers and third parties on damages, losses, and shortages. Issue Resolution: Serve as the main point of contact for service requests, complaints, and inquiries, escalating complex issues when necessary. Communication: Clearly communicate service timelines, costs, and progress to customers. Maintain open communication on failed/rejected deliveries and discrepancies on PODs. Provide daily reporting on outstanding and customer reports. Record Keeping: Maintain detailed records of interactions, transactions, feedback, and complaints. Internal Collaboration: Work with internal teams to address customer issues and provide required documents. Follow up on outstanding bookings, collections, and deliveries. Administrative Tasks: Process service requests, generate invoices, and manage related duties. Customer Support: Provide support and troubleshooting assistance, including training clients on product/service usage.