East London: Sales Assistant

SALES ASSISTANT Minimum skills and experience required: Previous retail or customer service experience (pet industry advantageous) Strong communication and interpersonal skills Basic computer literacy (POS, Excel beneficial) Strong numerical and administrative accuracy Ability to follow procedures and work systematically Honest, reliable, and able to work independently Ability to manage multiple tasks and meet deadlines Social media familiarity (Facebook/WhatsApp groups) Stock control and cash-up experience advantageous Duties and Responsibilities: The successful candidate would be required, but not limited to; Customer Service Assist and attend to all customers entering the store Provide product information and support client needs Uphold company values: honesty, openness, integrity, constructive behavior, client focus, respect for all Stock Control and Administration Daily stock monitoring, receiving, counting, and control Checking expiry dates and reporting stock with Minimum 3 departmental stock takes per week Stock ordering, insertion, pricing, adjustments, and updating Monthly stock reports, supplier summaries and GP tracking Cash Management and Financial Duties Daily: Cash-up and balancing of takings End-of-day procedures Reconciling stock sales to card machine reports Recording invoices and petty cash control Sales reporting to the owner Weekly: Cash counting and reconciliation Banking Ensure change levels are maintained Monthly: Stock sales reporting (department and detailed) Refund processing Stock-on-hand reporting Daily sales captured into cashbook Summary of invoices and credit notes Month-end stock summary per supplier Monthly GP reporting Personal sales capture Store Presentation and Marketing Keep the store neat, clean, and visually appealing Set up product promotions and poster displays Update Facebook page 23 times weekly Post small adverts to community buy/sell groups (min. 4 groups; 2 posts/week) Key Performance Indicators (KPIs) Monthly/annual sales budget and target achievement GP% performance Store growth Stock value reporting Marketing activity effectiveness