Eastern Cape: Assistant Lodge Manager posted by Wild Dreams Hospitality

This iconic game reserve is known for its impeccable luxury hospitality, diverse ecosystems, and world-class conservation practices. The property offers a refined, high-performance environment where guest experience, wildlife, and operational excellence are held to the highest standards.

Core Criteria:

• Diploma or Degree in Hospitality or Hotel Management
• 3–5 years’ experience in a luxury 5-star lodge or hotel environment as an Assistant Lodge Manager, Duty Manager, or Guest Relations Manager
• Valid Driver’s Licence essential
• Strong working knowledge of POS and PMS systems
• Willingness to live in a remote area
• Proven experience in lodge operations and luxury hospitality management
• Excellent leadership, organisational, and administrative skills
• High attention to detail and commitment to maintaining world-class standards
• Outstanding communication and interpersonal abilities

Responsibilities:

• Enhance and maintain overall guest satisfaction, ensuring special requests and personalised needs are efficiently handled
• Monitor guest feedback across platforms such as Guest Revu and TripAdvisor, and drive improvement initiatives
• Support the Lodge Manager in overseeing daily lodge operations and ensuring seamless service delivery
• Uphold and elevate service standards across all departments
• Manage lodge operations in the absence of the Lodge Manager, providing strong leadership and continuity
• Coordinate and collaborate with departmental teams to ensure exceptional guest service
• Conduct structured training sessions to develop both technical and soft skills of team members, in alignment with management objectives
• Achieve quality benchmarks and continuous improvement targets set by the organisation
• Develop, implement, and maintain policies, procedures, and operational standards
• Ensure effective cash-handling procedures and minimise variances
• Oversee accurate stock management and identify cost-saving opportunities
• Support preventative maintenance plans and ensure proper upkeep of lodge equipment and facilities
• Take full operational responsibility for lodge functions when acting on behalf of the Lodge Manager

This is a live-in position with a 3/1 work cycle.