Job Description National Command Centre Operator -Surveillance DESCRIPTION The Surveillance Off-Site Control Room utilizes the event control room whereby Surveillance Off-Site Control Room Officers escalate their findings into a Situational Control Room from where escalations are either dispatched or dismissed in the Surveillance Control Room. QUALIFICATIONS AND ATTRIBUTES Compulsory: Grade 12 PC Literate PSIRA Grade C No criminal records Surveillance (CCTV) industry specific knowledge. Surveillance monitoring fundamentals. Surveillance monitoring platforms and methodology. Minimum of 1 year Monitoring Centre experience in a similar position Must be able to work independently and be self-motivated. Must be able to work as part of a team. Must have a strong sense for attention-to-detail. Well-articulated with excellent writing skills Reporting Skills Need to be proactive and be able to handle pressure situations. Be accountable for work to be done on their station. Knowledge of all monitoring platforms used by FADT which include: Syntell, DSS (Dahua) Deep Alert, Vumacam Proof 360 (Isentry) and Proof Search will be an advantage. Good Working relationship with peers JOB DESCRIPTION Job Title: National Command Centre Operator – Surveillance Department: National Command Centre Surveillance Division: Fidelity Responsible To : National Command Centre Black Screen Monitoring Manager Responsible For: Monitoring and escalating events on Syntell, DSS (Dahua), Deep Alert, Listener, Vumacam Proof 360 (Isentry) used by FADT/Surveillance (Systems may vary depending on desk allocation) Scope and Main Purpose of Job (Systems may vary depending on desk allocation): Day to day monitoring of the following: Syntel (LPR Alerts) Alerts created on WhatsApp with SIU Members. Create a signal on Listener and send to the dispatch stack. DSS (Dahua) Analyze alerts for threats. For a threat escalate and create a signal on Listener for armed response to attend. No threat dismiss. Listener analyze WhatsApp groups and create Listener alarms for a vehicle to be dispatched to the wanted area. Deep Alert Analyze the alert for threats. For a threat escalate and create a signal on Listener for a vehicle to be dispatched to the area under threat. Vumacam (Revenue Client) Proof 360 (Isentry) Analyze the event station for anything suspicious : Suspicious people. Vehicle parked off for too long in an area. Hi-Jacking Robberies Accidents Proof Search Search any wanted vehicle. Loading of new wanted vehicles. Report any system failures within the Off-Site Control Room to the Branch Manager and Surveillance Control Room Seniors on duty. Duties: Below duties are not exhaustive and additional duties may be added as required. Monitor alerts diligently and ensure that all SOPs are followed and understood for each site as per the monitoring instructions. If monitoring instructions are not clear for a site escalate your concerns to your shift senior or relevant manager Keep your stack cleared and attend to alerts timeously and with accuracy. Escalate any findings with the required level of detail to ensure the situation can be resolved efficiently. Provide comprehensive feedback on all findings and articulate the resolution accurately onto the system notes. Conduct a proper handover with the off going shift. Off going shift to ensure that all information is handed over regarding alerts completed or in progress. Capture all activity in the provided OB book relating to your station during your shift. Ensure all equipment at your station is operational. Report any anomaly to the Branch Manager/Surveillance Monitoring Senior. Adhere to all Control Room Policies and Procedures and behave in a manner that is always respectful and presentable. Communicate clearly and professionally with all customers and ensure that your feedback is comprehensive and that you attend/escalate all issues the customer might have. Notify your manager if any system or procedure is unclear to you so they can assist with any additional training you might need. Follow-up on any response actioned by you to ensure the correct feedback is available for you to close your incidents off. Be punctual and present for your shift notify your management timeously if you have any issues that will affect your punctuality or effectiveness of your performance for the shifts duration. All work carried out in the Surveillance Off-Site Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.
