Cape Town City Centre: Hotel Manager – Gardens, Cape Town posted by Phoenix Recruitment

A sophisticated Boutique Hotel in Gardens, Cape Town , offering guests an intimate and personalized experience is looking for a dynamic and experienced Hotel Manager to lead the day-to-day operations , ensuring exceptional guest service, operational excellence and team engagement. This role is pivotal in maintaining the hotel’s reputation for warm hospitality and refined luxury. Duties: Operational Leadership: Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. Ensure smooth daily operations and uphold brand standards across all touchpoints. Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement. Foster and maintain a strong and collaborative working relationship with the team Team Management & Development: Lead, mentor, and motivate department heads and their teams. Foster a culture of accountability, service excellence, and teamwork. Conduct regular performance reviews and support training initiatives. Guest Experience: Champion a personalized guest experience that reflects the hotels unique character. Engage with guests regularly to ensure satisfaction and build relationships. Implement initiatives to enhance guest loyalty and repeat business. Financial & Administrative Oversight: Assist the General Manager with budgeting, forecasting and cost control. Monitor revenue streams and identify opportunities for growth and efficiency. Ensure compliance with health, safety, and legal standards. Strategic Support: Collaborate with the General Manager on strategic planning and execution. Contribute to marketing, sales and brand initiatives. Represent the hotel in the absence of the General Manager. Requirements: Grade 12 A formal hospitality degree or diploma Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment. Strong leadership and interpersonal skills. Proven ability to manage teams and deliver exceptional guest service. Financial acumen and operational savvy. Excellent communication and problem-solving abilities. Hospitality qualification or relevant tertiary education preferred.