Stellenbosch: Operations Manager – Small Luxury Boutique Hotel – Stellenbosch (No Accommodation) posted by C & G Hospitality Recruitment T/A Hotelrecruiters

A small luxury boutique hotel property in the Stellenbosch region requires a hands-on operations manager. Kindly note this position is live-out, no accommodation offered. The job role will have a strong emphasis on F&B. Responsibilities: Overseeing Daily Operations: Managing all aspects of the hotel’s daily operations, ensuring smooth and efficient functioning across all departments (front desk, housekeeping, food and beverage, maintenance, etc.). Staff Management: Recruiting, training, and supervising hotel staff, including scheduling, performance management, and fostering a positive work environment. Budget Management: Managing and controlling hotel expenses, developing and monitoring budgets, and ensuring financial efficiency. Inventory Management: Overseeing inventory levels for all departments, ensuring adequate supplies and equipment are available, and minimizing waste. Guest Satisfaction: Ensuring high levels of guest satisfaction through attentive service, prompt issue resolution, and creating a welcoming atmosphere. Maintaining Standards: Implementing and enforcing operational policies and procedures, ensuring compliance with health and safety regulations, and maintaining high standards of cleanliness and quality throughout the hotel. Coordination and Collaboration: Working closely with the GM and department heads to streamline operations, improve communication, and resolve any operational issues. Problem-Solving: Addressing and resolving guest complaints, operational challenges, and any other issues that may arise. Reporting: Preparing and reviewing performance reports, providing updates to senior management on key metrics and operational performance. Strategic Planning: Contributing to the development and implementation of operational strategies to improve efficiency, enhance guest experience, and increase profitability Minimum Requirements: Matric Grade 12 Minimum 5 years Hospitality Management experience Valid SA Driver’s License Excellent Reporting Skills (Excel)