Cape Town: Web Junior Technical Support Agent posted by Hire Resolve

Hire Resolve is looking for a Web Junior Technical Support Agent to join their team in Cape Town, WC. The client is looking for a technically skilled (IT) candidate with all-round problem-solving abilities for the position of Technical Support Agent. The duties of the Support Agent include troubleshooting and problem-solving IT / ISP related issues our customers may have. 

The Agent is expected to display good interpersonal skills as they will interact with customers and colleagues from various departments and executive levels. They will be required to comprehend, diagnose and resolve technical tasks independently; and assess the internet connectivity needs of our customers.

Job Description:

• Office bound Agent accepting and responding to chat messages, emails/tickets and inbound calls. The candidate will be working in an IT / ISP environment supporting residential end users and businesses. The candidate will join our technical team comprising of Network
• Technicians, a Network Administrator and a Network Engineer.

Roles & Responsibilities:

• Provide chat, email and/or telephonic support to end users and businesses
• Troubleshoot Internet related connectivity issues as reported by our customers
• Provide general sales info to customers as required
• Configuring customer equipment for the installation teams
• Test and booking-in of faulty hardware (routers, switches, beams etc) to suppliers
• Scheduling and assigning equipment and services to installations on our CRM system
• Working with other IT, ISP & Sales support personnel in maintaining the efficiency of tasks
• Updating customer profiles with any changes regarding the technical support offered

Requirements: 

• A+ and N+
• Basic Networking Diploma or similar 
• Experience and/or understanding of navigating through Windows 10 and up
• Knowledge of using and installing Microsoft Office suite software
• Work experience in an ISP support environment (advantageous)
• MikroTik knowledge (highly advantageous)

If you would like to apply for this position, kindly forward your CV to Gaby Turner at *****@*****.co.za or you may forward your CV to *****@*****.co.za