Qualifications & Skills What the hotel will expect from a candidate, to ensure they can deliver the level of service a 5‑star establishment demands: Formal education Matric (Grade 12) at a minimum; hospitality, tourism, or front‑office management certificate/diploma preferred. Some hotels may prefer a “hotel school” or vocational training. Relevant experience 1‑3 years (sometimes more) in front desk / reception / guest services in a luxury / 4‑ or 5‑star hotel. Experience with reservations, checking‑in/out, customer service under pressure. System knowledge Proficiency in hotel PMS systems such as Opera, Protel, Fidelio, or similar. Also Microsoft Office, email, possibly point‑of‑sale. Communication skills Excellent verbal & written communication in English; additional languages are a plus (helpful in Cape Town which is a tourist area). Good telephone etiquette. Interpersonal / guest service skills Friendly, polite, patient. Ability to remain calm under pressure; anticipate guest needs; attention to detail; diplomacy in dealing with complaints. Professional appearance & grooming As they are “face of the hotel” neat uniform, clean appearance, good personal hygiene. 5‑star standards demand professionalism in how one presents. Flexibility & reliability Willingness to work irregular hours, shifts, weekends, holidays. Dependability is vital. Organisational skills & multitasking Must be able to handle many different tasks simultaneously (phone calls, check‑ins, guest requests) without losing composure. Attention to detail Accuracy in billing, records, guest preferences; ensuring nothing is missed (room readiness, special requests) etc. Problem solving Quick thinking when dealing with unexpected issues: overbooking, service failures, unexpected guest requests, etc. Language skills As mentioned, English fluency is essential. Local languages (Afrikaans, Xhosa) helpful. Additional foreign languages (German, French, Dutch, etc) are a plus in luxury tourism in Cape Town / Hout Bay. Legal / regulatory knowledge (basic) Understanding of data privacy (guest info), safety regulations, possibly local lodging / linen / hygiene standards.

Qualifications Matric / Grade 12 (required). Hospitality qualification or front-office training (advantageous). First Aid certificate (an advantage in remote lodge environments). Computer literacy (MS Office; reservation systems such as Opera, Panstrat, Semper, ResRequest, etc.). Experience 12 years experience as a receptionist, front desk agent, or guest service attendant. Experience in a game lodge, hotel, or hospitality environment is highly beneficial. Experience working in remote areas is an advantage. Skills & Competencies Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Ability to multitask and work calmly under pressure. Professional telephone and email etiquette. Strong attention to detail and accuracy. Guest-centric approach and warm, friendly personality. Personal Attributes Well-presented, polite, and confident. Passionate about hospitality, wildlife, and guest engagement. Reliable, honest, and able to work independently. Flexible with work hours and able to adapt to remote lodge conditions. Positive attitude and commitment to delivering outstanding service.