Job Description
- Attend to all phone, email, and walk-in customers in a friendly and professional manner.
- Answer all phone calls and assist customers telephonically, return customer calls timeously.
- Answer all tickets daily and assist customers with queries.
- Create clients on the SAGE Accounting System.
- Send quotes to clients and follow up daily on quotes sent.
- Attend to what’s up queries on the company cell phone.
- Ensure that all transactions are done effectively and timeously from the date of receipt. This
- includes ensuring all forms are completed correctly and the correct supporting documents are attached.
- Ensure all transactions are submitted to the correct Departments.
- Contact clients if transactions are returned to discuss problems with them.
- Ensure tickets are closed when transactions are finalized.
- Make number plates for clients if necessary.
- Ensure that all outstanding money is received from clients before documents are handed to the client.
- Should documents be handed to clients without full outstanding money being paid, the consultant will be held liable to pay the money.
- Filing and scanning of all documents.
- Booking couriers for all customers and balancing courier invoices.
- Sending out outstanding invoices to clients and following up with regard to payments.
- Use tickets at all times for communication, if communicating via email.
- Create a ticket when working on an email and then correspond on there.
- Achieving monthly sales targets.
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